Frequently Asked Questions
Why Work With Us?
We know that choosing the right team to handle your home or business is a big decision. We don’t just apply a fresh coat of paint—we bring over 30 years of local expertise and a deep commitment to the Naperville community.
Our philosophy is simple: combine the craftsmanship of seasoned professionals with the personalized care of a family-owned business. By using only premium products and maintaining a crew of highly skilled painters, we ensure that every project meets our rigorous standards for quality and durability.
Browse our frequently asked questions below to learn more about our process!
What does a painting contractor do?
A painting contractor provides professional painting services for residential, commercial, or industrial projects. This includes surface preparation, applying primers and finishes, selecting appropriate products, ensuring proper application techniques, and delivering clean, long-lasting results. Many also offer related services like drywall repair, pressure washing, wallpaper removal, and more.
How do I choose the right painting contractor?
Look for a contractor who is:
- Licensed and insured
- Experienced with projects similar to yours
- Well-reviewed with references or a portfolio
- Willing to provide a detailed written estimate
- Clear about timelines, prep work, and clean-up responsibilities
Reputable contractors also offer warranties on their work and prioritize customer satisfaction.
What’s the difference between professional house painters and general painters?
Professional house painters specialize in residential painting with a focus on quality, precision, and customer satisfaction. They offer in-depth surface preparation, expert color matching, premium materials, clean workspaces, and attention to detail that general painters may not always provide.
How should I prepare my home before painting starts?
Your painters will guide you, but generally you should:
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Remove small décor items and valuables
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Move or cover furniture (painters often help with this)
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Take down curtains, wall hangings, and switch plates
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Ensure pets and children are kept away from the workspace
Clear access helps the crew work efficiently and safely.
How do I choose the right exterior color for my home?
Consider:
- Your home’s architecture and landscaping
- Neighborhood trends or HOA guidelines
- The color of your roof, brick, or stone
- Light exposure (colors may look different in sun vs. shade)
It’s wise to test samples on different sides of your home before finalizing.
Will you protect my floors, furniture, etc? Will you clean up when the project is finished?
Of course! We protect all flooring by completely covering it with Rosin paper. Your furniture will be completely covered with new plastic — no used plastic, because dried paint and other dirt on used plastic can scratch furniture. We tape the top edge of the baseboards when we roll out the walls. We tape the carpet along the edges of the baseboards when we paint the baseboards.
Every night before we leave, we vacuum the areas, organize the tools, and cover the work area with a drop cloth. We remove all hardware before the project starts if possible, and we cover all fixtures and remove all vent covers and outlet covers.
Is it safe to sleep in the house/room tonight?
Normally it is safe to be in the house although we prefer that you wait to you use the newly painted rooms until they are completely dry. Weather permitting, we recommend open windows and fans to air out the areas. If you have health-related concerns please let us know and then we can use low-odor paint, like the paint used in hospitals.
Do you have workers compensation and liability insurance?
We have liability insurance and full workers compensation coverage, plus, of course, we are bonded.
You’re safe with us!
Do you offer a warranty?
We offer a four-year warranty on our exterior work, and we stand behind our promise! We also guarantee our interior work. If there are any issues in the first 90 days we will return to make them right.
Do you take credit cards?
Yes, we accept Visa and Master Card.
Why go with Jung Family Painting instead of another company?
Jung Family Painting And Decorating is an award-winning company. We have been voted small business of the year and the best painting company in the western suburbs! Plus we have 17+ years of experience in this market. Our crew leaders and crews bring dozens of years of experience with Jung Family Painting and Decorating. We always guarantee our work!
Are you a local business?
Our office is in Naperville, and I live in Naperville. We are active members of the Naperville Area Chamber of Commerce since 2004 and contribute to a number of area not for profits.
What paints do you use?
We use only quality paints and stains from the Benjamin Moore Company and other quality suppliers.
Do you help your customers pick out colors?
Yes. If you need design or color help we provide access to the best decorators in the area! We will provide you with a free hour of color consultation. A design consultation can take place if no color consultation is needed. We will put samples on the wall before we start the job. This gives you time to view the color. In the end, you will get exactly the right colors for your situation.
Do you work the job personally? Can I trust the people working in my house?
I work on many jobs and insure that each job is completed to our and your standards. Normally I inspect every single job during and or after completion. In addition, I work only with first-class and highly experienced crews. Our employees are always screened and held to the highest standards. Unlike some contractors we are bonded, carry workers compensation and liability insurance to protect you!
Do you help your customers pick out colors?
Yes. If you need design or color help we provide access to the best decorators in the area! We will provide you with a free hour of color consultation. A design consultation can take place if no color consultation is needed. We will put samples on the wall before we start the job. This gives you time to view the color. In the end, you will get exactly the right colors for your situation.
What if I have a problem after the job is over?
I’m here to help! We always want to do the job right the first time. But there will always be the occasional home that peels or blisters within the four-year warranty. Just call our office and I will personally walk the job with you and we will correct any problems ASAP!
What type of paint is best for exterior home painting?
Acrylic latex paint is commonly recommended for exterior painting because it is durable, flexible, and resistant to weathering and mildew. For areas with extreme weather conditions, you might consider elastomeric paint for added protection and durability.
How do I choose the right color for my home's exterior?
When choosing a color, consider the architectural style of your home, the colors of neighboring houses, and your personal preferences. It’s also wise to test paint samples on different sections of your home to see how they look in various lighting conditions.
What are the signs that my home's exterior needs painting?
Signs include peeling or cracking paint, faded or chalky surfaces, exposed wood or siding, and signs of water damage or mildew. Regularly inspecting your home’s exterior can help you spot these signs early and schedule timely repainting.
How can I maintain my home's exterior paint job?
To maintain your paint job, clean your home’s exterior regularly to remove dirt and mildew, inspect for and repair any damage promptly, and touch up any areas where the paint has worn or chipped. Proper maintenance can extend the life of your paint job and keep your home looking fresh.
